These General Conditions of Sale (hereinafter “General Conditions“) rule all sales made by the Seller, Veca spa (hereinafter the “Seller“), to the consumer buyer (“Customer“) through the appropriate section of the website www.“Website“); the sales concern Blim Plus branded products indicated on the website (“Products“).

The sales contracts will also be ruled by the special conditions that govern, from time to time, the number of purchased products, the price, etc.


General conditions: these general conditions of sale apply only to the online sale of the Product, as defined below.

Seller: Veca spa, VAT number 00890320245, with headquarters in Albettone (VI) via dell’Artigianato 8.

Customer: the individual who acts for purposes unrelated to his/her entrepreneurial, commercial, artisanal or professional activity.

Website: the website referable to the Seller and which shows Blim Plus products []

Product: Blim Plus branded kitchenware.

Order: the purchase proposal sent by the Customer according to the methods given in the General Conditions. 

Order confirmation: the Seller’s acceptance of an Order that completes the purchase contract and is communicated to the Customer. 

Price: the sales price of the Product shown on the website. 


1.1 The insertion of the Product on the Seller’s website is not a proposal or an offer to the public, but it represents an invitation addressed to the Customer who may submit his/her purchase proposal (“Order“) through the methods specified below.

1.2 The Website images that represent the Product are for demonstration purposes only and the Seller will not be liable for any discrepancies in the appearance of the products.

1.3 The purchase of the Products through the Website is reserved for Customers who have reached the age of 18. In any case, the Seller will not be liable for Orders placed by underage Customers without their parental authorization.

1.4 The Customer will send the Order through the appropriate section on the Website which will allow the Customer to choose the Product number and quantity to be placed in the cart. Once the Product has been added to the cart, the Customer will enter his/her personal data to complete the checkout. The Customer will enter his/her tax code in the appropriate section as well as the data required for billing purposes. After entering his/her personal data, the Customer will send the Order by clicking on the “complete checkout” button and will pay for the product according to the methods specified in the following article. Before sending the Order, the Customer will be directed to a page where he/she can read these General Conditions and he/she will have to accept these Conditions by “clicking” the relevant button. A further “click” will also be necessary for the approval of the clauses pursuant to art. 1341 and 1342 of the Italian Civil Code. Failure to accept will make it impossible to forward the Order. Further acceptance will be provided for the privacy policy, which is given in the special section of the website. Once the Customer has accepted the General Conditions and the privacy policy and has entered the payment details properly, the Order will be sent. The Customer will see an order review page and will receive an email that will confirm the successful submission of the Order.

1.5 There is no minimum order; therefore, the Customer can even purchase a single product.

1.6 All Orders are subject to acceptance of the Seller who reserves the right not to process the Order in the following cases:

– unavailability of the Product. In this case, the Seller will not be liable. In the event of partial availability, the Seller will notify the Customer who can decide whether to receive the available Product indicated by the Seller or revoke the Order with the right, in the latter case, to get the refund of the price paid;

– failure to pay the Price in accordance with the methods given in the art. 2.

1.7 In the event that the Order is not accepted, the Seller will inform the Customer of the non-acceptance and will specify the reasons. Any sums already paid by the Customer will be returned, either completely or partially.

1.8 The purchase contract between the Seller and the Customer will only end when the order is accepted by the Seller who will issue the Order Confirmation containing a review of the Products purchased and the price paid; the order confirmation will be sent to the Customer by email, to the address indicated at the time of placing the order. The Customer is required to keep a copy of the Order Confirmation sent by the Seller. 

2.1 The Prices of the Products are indicated on the Website.

2.2 The Prices do not include the shipping costs, which are charged to the Customer. Shipping costs are always due.

2.3 The Seller reserves the right to change the Prices on the Website, but the Seller will have to update the relevant section on the Website. The price change will apply to Orders placed after the publication of the new Price on the Website, but not to Orders already sent, even if not yet accepted.

2.4 When filling out the section of the website to place an order, the Customer is also required to enter the data required for payment, which can be done either by credit card or PayPal. The payment will be managed by the Stripe platform which guarantees the security of online transactions, also ensuring the correctness of the data entered through the anti-fraud control. This platform guarantees the Customer the protection of the credit card data. which the Seller will not know. When the Order is sent, the debit request is sent to the bank, which manages the current account associated to the credit card or the current account associated to PayPal.  

3.1 The delivery of the purchased Products will be carried out by the carrier selected by the Seller and the purchased Products will be delivered to the address given by the Customer in the Order compilation procedure. Delivery is expected within 3 working days from the moment of the Order payment and after the Order Confirmation. The delivery terms, intended as indicative and not binding, are based exclusively on availability, on the normal order processing and delivery times set by the carriers and do not involve any constraints for the Seller.

3.2 The Seller will not be liable in the event of delays in deliveries due to events beyond the control of the Seller. In the event of a delay in delivery, the Seller will inform the Customer by e-mail, to the address indicated at the time of placing the Order.

3.3 The Seller will send the Customer an email to communicate that the Product has been handled to the carrier and a link to track the shipment will be provided.

3.4 The risks relating to the destruction or damage of the Product are transferred from the Seller to the Customer when the Product is delivered to the carrier.

3.5 The purchased Product will not be insured.

3.6 The shipment of the Product will take place in the Italian territory and in the European Union. 

4.1 The withdrawal is regulated by article 52 and subsequent articles of Legislative Decree 206/2005 (“Consumer Code”). For the purposes of exercising this right, the Customer will have a period of 14 (fourteen) days, starting from the moment in which he/she acquires the physical possession of the purchased Product.

4.2 The right of withdrawal will be exercised by the Customer by sending a communication containing his/her data, the description of the purchased Product involved in the withdrawal, the quantity of Products involved in the withdrawal, the price paid, the purchase date and the delivery date. This communication must be sent no later than 14 (fourteen) days from the receipt of the Products, by registered letter with return receipt or certified e-mail to the address specified in art. 8 of the General Conditions. It is not necessary to give any reasons. 

4.3 After sending the notice of withdrawal, the Customer will have to return the Products without delay and, in any case, within 14 (fourteen) days from sending the notice of withdrawal through a carrier that he/she has chosen. The cost of returning the Product is charged to the Customer. The Products must be returned intact, in their original packaging.

4.4 The returned Products must be sent to the Seller in a single shipment. Therefore, the Seller reserves the right not to accept the Products that are part of the same Order and that have been returned at different times.

4.5 The shipment of Products for which the right of withdrawal has been exerted must be sent to the Seller’s address: Veca spa, Albettone (VI) via dell Artigianato 8.

4.6 It is also advisable to insure the returned Products as it will not be possible to obtain any refund if, for any reason, they are not delivered.

4.7 The Seller will examine the returned Products and, in the event that the checks on the returned Products are successful, the Seller will inform the Customer.

4.8 Within a maximum period of 14 (fourteen) days from the receipt of the notice of withdrawal, including the requested data, the Seller will refund the Purchase Price, net of any discounts and/or promotions. The refund does not include delivery costs, as well as the costs of returning the returned Products. In any case, the Seller reserves the right to withhold the reimbursement until he has received the returned Products or until the Customer has demonstrated that he/she has shipped them. 

4.9 The refund will be sent to the Customer via the same payment method used for the purchase.

5.1 The Seller, being also the manufacturer, is responsible for the damage caused by any product defects, pursuant to the provisions of title II part IV of the Consumer Code.

5.2 The Seller is also liable to the Customer for any lack of conformity existing at the time of Product delivery.

5.3 The lack of conformity must be reported by the Customer to the Seller within 2 (two) months of its discovery, under penalty of forfeiture. The legal warrantee has a duration of 2 (two) years from the delivery of the Product. The direct action to assert the defects is prescribed within 26 (twenty-six) months from the Product delivery.

5.4 The report must be sent by registered letter with return receipt or by certified e-mail to the addresses specified below. The report must contain the Order Confirmation.

5.5 Following the notification of defects, the Seller will collect the Products, directly or through a carrier appointed by the Seller and at his expenses, in order to examine the Products and assess the existence of the reported defects.

5.6 In the event that the defect is ascertained by the Seller, the Customer has the right to get, without charge, complying goods; therefore, the Seller shall either repair or replace the Product or reimburse the Paid price totally or partially. The Customer, at his/her choice, may also ask the Seller to repair the Product or replace it, unless the remedy requested is objectively impossible or excessively burdensome to the Seller; in this case, the Customer will be entitled to a total or partial refund of the Price paid. 

5.7 In any case, the warranty is not valid if the Products have been damaged or improperly used or not properly stored by the Customer, or if the Products have suffered damage resulting from accidental events or, in any case, not attributable to manufacturing defects.

5.8 The Seller declines any responsibility for direct or indirect damages that arise to the Customer or to third parties from the improper use of the Product.

6.1 As concerns all the obligations relating to the collection and processing of the Customer’s personal data and related purposes, please refer to the specific information contained on the Website, which must be accepted by the Customer in order to forward the Order. 

7.1 The purchase of the Products does not give the Customer any rights to any trademarks, logos and other distinctive marks of various types on the Website or to their contents. 

8.1 All communications that the Customer will send to the Seller for the exercise of rights pursuant to these General Conditions shall be sent by registered letter with return receipt to the following address: Veca spa via dell’Artigianato 8, Albettone (VI) or to the following certified e-mail address:

8.2 The information that the Customer intends to request regarding the Products, the Orders, the purchase methods may be asked to the Seller by calling [……] or sending an email to [……]   

9.1 These General Conditions, as well as the special conditions, are subject exclusively to Italian law.

9.2 Any dispute relating to the interpretation, validity, execution of these General Conditions, as well as the special conditions, will be dealt with the Court of residence or domicile of the Customer.

Pursuant to articles 1341 and 1342 of the Italian Civil Code, the Customer declares to approve and expressly accepts the following clauses: 1.3 (purchase limitations); 1.6 (order acceptance); 2.3 (price changes); 3.2 (exclusion of responsibility for delivery delays); 3.4 (risks); 5.7 (exclusion of warranty); 5.8 (exclusion of liability for damages deriving from the Product); 9.1 (applicable law).

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